Refund Policy

This Refund Policy explains how refund requests for the TrichoScan online analysis portal are handled.

1. Payment provider

Payments and subscriptions may be processed by Paddle as merchant of record. Paddle may handle checkout, payment processing, invoices, taxes, and certain refund procedures.

2. Refund requests

If you believe that a charge is incorrect or that a technical problem prevented you from using the service, please contact us at: support@trichoscan.net.

Please include the email address used for the purchase, the approximate date of purchase, and a short description of the issue. Do not send payment card details by email.

3. Subscription cancellation

Subscriptions can be cancelled for future billing periods. Cancellation does not automatically refund charges that have already been processed, unless required by law or expressly approved.

4. Technical problems

If a technical issue prevents use of the portal, we will first try to resolve the issue. If the problem cannot be resolved within a reasonable time and the service could not be used as intended, we may offer a refund or other appropriate remedy.

5. Digital service and started usage

Because the portal provides digital analysis services, refund eligibility may depend on whether the service has already been used, whether analysis jobs have been submitted, and whether results have already been generated or made available.

6. Duplicate or incorrect charges

Duplicate charges, obvious billing errors, or charges caused by technical checkout problems will be reviewed and, where confirmed, refunded.

7. Abuse and misuse

We may decline refund requests in cases of misuse, fraudulent activity, repeated abusive refund behavior, or violation of the Terms and Conditions.

8. Statutory rights

Nothing in this policy limits any mandatory statutory rights.

9. Contact

Refund and billing questions can be sent to: support@trichoscan.net

Last updated: July 2026