Privacy Policy

This Privacy Policy explains how we process personal data in connection with the TrichoScan analysis portal.

1. Controller

Datinf GmbH
Wilhelmstr. 42
72074 Tübingen
Germany
Email: support@trichoscan.net

2. Data processed

When the portal is used, we process in particular your email address, login and account data, uploaded image files, analysis jobs, analysis results, technical log data, and payment and subscription information where this is provided by Paddle.

3. Purposes of processing

The data is processed to provide user accounts, perform image analyses, display results, manage subscriptions, provide support, and ensure the security and functionality of the portal.

4. Payment processing via Paddle

Payments and subscriptions are processed via Paddle. Paddle may process its own personal data as payment service provider and merchant of record. Further information is available in Paddle privacy and buyer information.

5. Retention period

Uploaded images and analysis results are generally stored for 30 days and then deleted, unless longer storage is required by law or agreed in an individual case.

6. Recipients and service providers

To provide the portal, we use hosting, email, payment, and analysis service providers. Data is disclosed only where necessary for operating the portal, fulfilling the contract, or complying with legal obligations.

7. Server log files

When the website is accessed, technical access data may be processed, for example IP address, date and time of access, browser information, and requested files. This data is used for technical delivery, security, and troubleshooting.

8. Cookies and local storage

The portal uses technically necessary cookies, especially for login sessions and security functions. Local browser settings such as language, visual style, or theme may also be stored. Marketing cookies are not used unless expressly stated otherwise.

9. Your rights

Subject to the legal requirements, you have rights of access, rectification, deletion, restriction of processing, data portability, and objection. You may also lodge a complaint with a data protection supervisory authority.

10. Contact

For privacy questions, please contact us at: support@trichoscan.net

Last updated: July 2026